CONTACT

Mei Vintage ships orders within the USA and U.S territories via US Postal Service.  Shipping is a flat fee of $10 within USA.  Please allow 5-7 days for your shipment to arrive.  We ship to Canada via Air Mail. Residents of Hawaii and Alaska should be pleased to hear that we do NOT charge extra shipping for delivery to these states. Hawaii and Alaska have the same shipping rate as the other 48 states.All merchandise shipped to addresses in CA will be subject to 9.0% CA sales tax.


INTERNATIONAL ORDERS

Mei Vintage charges for shipping and handling which usually ranges between $20-$30 (U.S. Dollars), and will be shipped via Postal Service. To ensure accuracy, we will contact you via e-mail to confirm additional shipping cost after you place your order. For orders of 3 items or more, international customers must contact Mei Vintage for a shipping quotation. We are unable to insure packages that are shipped internationally.  Upon request, shipping insurance may be added with additional charges.  Please allow 7-12 days for international shipment to arrive.  


SALES TAX

Once Mei Vintage has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. You are responsible for any additional taxes and duties. Mei Vintage is not responsible for any fees charged by customs.
If for any reason you refuse any shipments from Mei Vintage, you are responsible for all original shipping charges, all/any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments). The entire cost of returning the package to Mei Vintage will be subtracted from your merchandise refund.

Shipping and handling charges are non-refundable. International customers are responsible for return shipping costs.


ITEM AVAILABILITY

Because each of our items are made with limited prints we sometimes sell out of popular items. If the item you ordered is out of stock or waiting to be restocked, you will receive an email from us. We will also contact you regarding other similar items that may be available. This email will provide you with the option to cancel the order or to request email notification when the merchandise is available again for sale. In case of incomplete delivery, only the goods delivered will be charged. We do not charge your credit card until your order is ready for shipment and we do not bill you for items that are not available.


RETURN & EXCHANGES

Mei Vintage wants you to be happy with your purchase.  Mei Vintage accepts returns/exchanges within 7 days upon receiving your package.  Merchandise must be shipped with a tracking number and insured for the full value. For returns and exchanges, you are responsible for all shipping cost when sending your merchandise back to us. Merchandise must be returned/exchanged in the original condition it was shipped. This means the merchandise must be unused. Returns are usually processed within 48 hours of receipt of your merchandise and completed form. We will refund the purchase price of the item, minus the shipping fees.  Mei Vintage has the right to refuse return of merchandise that do not meet Mei Vintage return policy requirements.

Before sending out your exchange package, you must email us at info@meivintage.com for an Exchange Authorization. Exchanges sent without authorization will be refused. Once we receive your email we will provide details where to send all items for exchange.
Merchandise must be returned in original condition and with all original Mei Vintage tags attached. Merchandise cannot show any signs of wear and tear. Original packaging must be intact and in sellable condition. Please ensure proper packaging of items when attempting an exchange.
We recommend that you send the all packages back to us via traceable carrier. We cannot accept responsibility for reimbursement or compensation for any or all lost packages.                                                                                                                                                                                                                              

PRODUCT CARE

Mei Vintage handbag collection is mostly made from combination of leather, hemp, cotton, and silk. All of our handbags are handmade and the nature of the materials and processes used may sometimes have small variations in colour, feel, and surface. We do not consider these to be flaws or faults, rather they are part of the beauty of natural materials.

  • The leather we use will wear and soften with age
  • We recommend using leather protector spray upon purchase of your item. Always follow manufacturers instructions
  • It's natural for leather to have scar marks, creases and colour variation and some leather are prone to fading
  • Store your leather items in the dust bag provided when not in use
  • We DO NOT recommend wipe on/off or use “polishing” conditioners
  • Scotchguard can be used on our fabric totes and silk (kimono) bags– always follow manufacturers instructions
  • Leather including hardware must be kept dry
  • Some of our items are not made for “heavy duty” usage due to the natural fabrics used. 
  • Cleaning, conditioning and upkeep of your item can be performed by a leather professional or at your local leather repair shops
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    WHOLESALE ORDERS

    Please contact us at info@meivintage.com or (424) 254-8361 for wholesale orders. Buyers interested in viewing our line sheet, please include the following: Name, E-mail, Phone, Address, Store Name, Website (if any), and Brands Carried. If you have questions or suggestions about our bags, please feel free to contact us at info@meivintage.com Thanks You!

    Please read these policies carefully prior to placing your order. If you place an order, you are thereby agreeing to abide by these policies.